1xbit Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to 1xbit. We are an online gaming platform serving players in Pakistan, offering sports betting on cricket, PSL, T20 internationals, football, esports and more, alongside casino games, live casino tables, and fish shooting games. This Privacy Policy describes how we collect, use, store, and protect the personal information of everyone who visits or registers on our platform at 1xbit.bz.

When we say "personal data" in this document, we mean any information that can identify you as an individual — your name, contact details, account activity, device information, and financial transaction records. We take the handling of this information seriously, and this policy is our commitment to being transparent about every aspect of it.

By creating a 1xbit account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to the data practices described here. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2. What Data We Collect

The data we collect falls into three broad categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically by our systems.

We do not collect sensitive personal data such as biometric information beyond what is strictly required for identity verification, and we do not collect information about your religious beliefs, political views, or health status.

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not process personal information for reasons beyond those listed below:

• To create and manage your 1xbit account, including login authentication and account security.
• To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• To verify your identity when account verification is required, particularly before processing large withdrawals.
• To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• To personalise your platform experience — for example, displaying sports markets relevant to cricket and PSL during active tournaments.
• To send you account-related communications such as deposit confirmations, withdrawal updates, and important policy changes.
• To analyse overall platform usage patterns in aggregate form to improve our services — this analysis uses anonymised data that cannot be linked back to you individually.
• To support responsible gaming tools, including tracking session length and deposit patterns where you have enabled self-monitoring features.

4. Data Sharing

1xbit does not sell your personal data. We share information only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or your bank — to process the transaction. These providers have their own privacy policies governing how they handle your data.
• Game Software Providers: For live casino sessions and certain RNG casino games, technical session data may be passed to the third-party game studio operating that product. This is limited to what is necessary for the game to function.
• Platform Service Providers: We use trusted third-party services for functions such as hosting, security monitoring, and analytics. These providers act only under our instruction and are not permitted to use your data for their own purposes.
• Legal Obligations: If we are required by applicable law or a valid legal process to disclose certain information, we will comply to the extent required. We will not disclose more than is legally mandated.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties maintain appropriate security standards and handle data only for the purpose it was shared.

5. Cookies & Tracking

1xbit uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how it is being used. Cookies are small text files stored on your device by your browser. They do not give us access to your device beyond what is described here.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to stay logged in and use platform features normally. The 1xbit mobile app, available from the Download page, uses equivalent local storage functions to maintain your session.

6. Data Security

Protecting your personal information from unauthorised access, loss, or misuse is something we invest in continuously. The security measures in place across the 1xbit platform include:

• Encryption of data in transit using HTTPS/TLS protocols across all platform pages.
• Encrypted storage of account passwords — we never store passwords in plain text.
• Access controls that limit which internal team members can view personal account data, based on their role.
• Regular security reviews of our platform infrastructure and third-party integrations.
• Monitoring systems that flag unusual login activity or transaction patterns for review.

While we apply all reasonable security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role — keeping your password strong, not sharing your login details with anyone, and logging out of shared devices are the most effective steps you can take to protect your own account.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy. The general principles we follow for retention are:

• Active account data is retained for the full duration of your account's existence on the platform.
• Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction. This is in line with standard financial record-keeping practice.
• Identity verification documents submitted during account verification are retained until they are no longer needed for security or compliance purposes, after which they are securely deleted.
• Communication records such as support chat transcripts and email correspondence are retained for up to two years from the date of the conversation.
• Technical logs including IP addresses and device information may be retained for up to twelve months for security monitoring purposes.

When your account is closed, we begin the process of deleting or anonymising data that is no longer required. Some data may be retained beyond closure for the periods described above where ongoing obligations require it. Anonymised data — information that has been stripped of all identifiers that could link it to you — may be retained indefinitely for aggregate analytics.

8. Your Rights

As a 1xbit account holder, you have a number of rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team:

• Right of Access: You can request a summary of the personal data 1xbit holds about your account. We will provide this within a reasonable timeframe.
• Right to Correction: If any information held on your account is inaccurate, you can request that it be corrected. For some fields this can be done directly from account settings; others require support assistance.
• Right to Deletion: You can request that your personal data be deleted. We will fulfil this request where we are not required to retain data for legal, financial, or security reasons. A deletion request typically leads to account closure.
• Right to Object: If you believe your data is being processed in a way you did not agree to, you can object to that processing by contacting support with the details of your concern.
• Right to Portability: You can request a copy of the data you have provided to 1xbit in a structured, readable format where this is technically feasible.

To exercise any of these rights, contact support with your account details and a description of what you are requesting. We aim to respond to all data rights requests within 30 days. More information about how the platform works and common account questions is available on the FAQ page.

9. Children's Privacy

1xbit is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any feature of the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that a registered account belongs to an individual under 18, that account will be suspended immediately, any balance will be handled in accordance with our Terms and Conditions, and the personal data associated with the account will be scheduled for deletion. If you believe a minor has created an account on 1xbit, please contact our support team immediately so the matter can be investigated and resolved.

Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to online gaming platforms. More guidance on this is available on the Responsible Gaming page.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in our data practices, or to clarify existing terms based on user feedback. When meaningful changes are made, we will notify registered users through a notice displayed on the platform or via the contact details held on your account.

The date at the top of this page indicates when the policy was last revised. We recommend checking back periodically, particularly if you have recently made changes to your account or payment methods. Your continued use of 1xbit after any updated policy has been published constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to the 1xbit support team:

For general platform questions, the FAQ section covers the most common topics and is usually the quickest way to find an answer. For account-specific privacy requests, direct contact with support ensures your request is handled properly and tracked through to resolution.